The AI voice reservation system, developed jointly by LINE and Intumit, simulates human-like conversations and integrates with the Inline online reservation system. This allows small and medium-sized restaurants across Taiwan to save on labor costs while providing users with a 24-hour AI voice reservation experience.
Leveraging Microsoft Teams, which can integrate a vast amount of collaborative information, can significantly streamline business operations. When combined with third-party applications like SmartRobot developed by Intumit, this conversational AI platform can further support process automation and push notifications, injecting innovation into enterprises. By using AI in conjunction with the Microsoft Teams platform, businesses can proactively introduce innovative automation into various workflow processes, giving them a competitive edge.
From initially focusing on outward-facing customer service marketing, in the past two years, there has been a shift towards deepening integration within enterprises. By harnessing Microsoft services such as Teams, Power Automate, Power Platform, Viva, and others, a system-assisted platform has been created. This platform has paved the way for the development of applications like HR intelligent assistants, IT helpdesks, production line process assistants, and procurement assistants, among others.
By employing HR intelligent assistants, it's possible to facilitate employee self-service, automate leave processes, and enhance new employee onboarding. Through the internal application of ChatBots, this approach can address 80% of inquiries, reduce data search time by 60%, and swiftly integrate Microsoft services, ultimately creating a comprehensive automated workflow.
Intumit is a leading domestic provider of AI and data analytics services, with a long-standing focus on natural language processing technology. They have leveraged Microsoft's AI platform and combined it with their own expertise. In recent years, their collaboration with Microsoft has been strengthened, earning them the distinction of being Microsoft's Most Valuable ISV for two consecutive years. This collaboration enables them to offer customers more personalized and advanced applications.