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ChatGPT自2022年11月問世後，對話式AI服務便快速在全球掀起熱潮，包括半導體龍頭台積電在內等多家台灣企業，皆選擇運用AI打造自動化智慧互動諮詢應用，以提高工作及服務效率。
Microsoft x Intumit: https://news.microsoft.com/zh-tw/features/azure-ai-chatbot/
專注企業對話式AI服務已超過20年的Intumit，以微軟AI為核心打造的智能機器人（SmartRobot）解決方案，如今已累積超過600家客戶，遍佈金融、政府機關、調研組織、學校、零售、高科技製造、航空等各個產業，且應用模式也越來越多元化，從一開始以對外的客服行銷為主，到近二年深入企業內部流程，整合Teams、Power Automate、Power Platform、Viva等微軟服務，打造單一系統輔助平台，發展HR智能助理、IT Helpdesk、產線流程助理、採購助理等應用，讓員工可以自主諮詢及流程控管自動化，協助企業加速達成轉型目標。
