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Enhancing customer service experiences

Exploring innovative services through the integration of generative language models

Conversational AI platform

SmartRobot’s conversational AI platform is built using the Microsoft Azure AI platform, supporting integration with Knowledge Management (KM) systems, Computer-Telephone Integration (CTI), Interactive Voice Response (IVR), Customer Relationship Management (CRM) systems, and Microsoft Cognitive Services for omnichannel AI customer service integration, aiming to help businesses achieve exceptional 24/7 360-degree customer experiences.

Knowledge
Management Systems (KM)

Interactive
Voice Response (IVR)

Computer-Telephone
Integration (CTI)

Customer Relationship
Management (CRM)

Features

Executes complex conversations

We use advanced neural systems and NLP to help businesses understand user inquiries. By integrating TTS and STT recognition, we offer effective solutions, boosting customer satisfaction.

24/7 uninterrupted robot consultants

24-hour AI chatbots offer real-time consultations. Businesses can design brand-aligned chatbots that use knowledge bases and machine learning for precise, effective answers.

Rich data infrastructure

Built on Microsoft Azure, integrates with KM, CTI, IVR, CRM, and Microsoft Cognitive Services for omnichannel customer service; and servicing over 650 clients.

Omnichannel service

SmartRobot’s AI platform enables businesses to provide conversational AI services across websites, social media (FB Messenger, LINE, WeChat, WhatsApp, Teams), apps, and smart speakers.

Conversational Commerce

Assisting businesses in designing highly interactive dialogue scripts for providing users with personalized services. Enables users to complete applications, registrations, approvals, inquiries, and other services.

Integration and Interconnection

Utilizizing understandable and interactive approaches for complex and serious service content by integrating and interconnecting wth various platforms.