Intumit 2021年大中華區AI初創企業市場指南

Intumit 提供 AI/NLT 支持的虛擬助手,以推動客戶和員工參與度的數位轉型和超自動化。

Intumit provides AI/NLT-powered virtual assistant to drive digital transformation and hyperautomation in customer and employee engagement

Intumit, a leader in conversational AI solutions for CRM customer engagement center, was named in the 2021 Gartner Market Guide for AI Startups, Greater China authored by Tracy Tsai, VP Analyst, Gartner.

“Hyperautomation is now shifting automation scope and levels from narrow and repeated tasks to a broad scope of business processes”, according to Gartner, “For example, NLT vendors help customers integrate chatbots with RPA to automate data extraction from conversations to the relevant customer relationship management (CRM) or enterprise resource planning (ERP) system. This triggers different business function processes, such as customer service quality improvement, marketing and sales leads, new product ideas, discovery, and others.”

“During the past year, dramatic consumer demand shifts have highlighted the need for next generation conversational AI integration with existing systems,” said JD Chiou, CEO of Intumit. “We believe, Intumit’s inclusion in this Market Guide report validates that Intumit’s capabilities for deep integration with CRM, ERP, HRIS…etc. significantly empowered enterprise customer’s ability on hyperautomation in their journey of digital transformation.”

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About Intumit

Intumit is the leader in conversational AI solutions for customer and employee engagement which empowered World-class financial services, retailing and manufacturing companies to leverage Intumit solutions to digitally transform their business and achieve hyperautomation. To learn more, visit