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Banking and Financial Industry
SmartKMS and SmartRobot are widely favored by numerous banks and financial institutions in Taiwan, with a market share exceeding 85%.
- Customer self-service
- 24/7 continuous customer service, around the clock
- Financial product recommendations
- Providing users with a series of services through contextual analysis
- Services available through multiple channels
- Personalized exclusive services
- Quickly gathering user feedback
![Taishin Bank - Exchange Rate Inquiry](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_台新銀行-匯率查詢.png)
![Yongfeng Bank - Account Notifications](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_永豐銀行-帳務通知-1.png)
![Taishin Bank - Account Notifications](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_台新銀行-帳務通知-1.png)
![Click-to-call for voice-activated taxi booking on LINE official accounts](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_LINE官方帳號點擊_語音叫車.png)
![Confirm dialing the official account to make a call for taxi booking](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_確認撥打電話給官方帳號進行通話並叫車.png)
![During the call, state the pickup location, destination, and select the type of vehicle to complete the taxi booking service](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_通話時說出上車接駁與目的地選擇車種即可完成叫車服務.png)
Telecommunications Industry
Establishing robot services to assist users in problem-solving reduces the volume of calls handled by phone customer service representatives. Voice-enabled robots can also be designed to provide services more quickly and conveniently.
- Services available through various voice channels
- Support for IVR system integration
- Increasing sales conversion rates
- Automating customer service
- Support for CRM system integration
Medical and Pharmaceutical Industry
Assisting users with appointment scheduling, reminding of return visit times, viewing physician clinic information, real-time inquiry of appointment status, setting medication reminders, and more, allowing medical institutions, pharmacies, and clinics to provide more intimate services to patients.
- Appointment scheduling and registration
- Medication reminders
- Return visit reminders
- Medical and healthcare knowledge
- Physician lecture registration
- Checking appointment status
![Intumit_byIndustry_醫療藥事業01](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_醫療藥事業01.png)
![Intumit_byIndustry_醫療藥事業02](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_醫療藥事業02.png)
![Intumit_byIndustry_醫療藥事業03](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_醫療藥事業03.png)
![Insurance claims processing (I)](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_人壽保險業_保險理賠1.png?ver=1699521421)
![Insurance claims processing (II)](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_人壽保險業_保險理賠2.png?ver=1699521397)
![Insurance claim types (I)](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_人壽保險業_險種理賠.png?ver=1699522009)
![Insurance claim types (II)](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_人壽保險業_險種理賠2.png?ver=1699521838)
Life Insurance Industry
Building a robot to provide thoughtful services such as policy inquiry, application, and progress tracking for life insurance industry users. Available online 24/7 to assist users with policy calculations, planning, and other inquiries.
- 24/7 continuous customer service, around the clock
- Claims application and inquiry
- Insurance product recommendations
- Exclusive insurance brokers
- Insurance policy/loan calculation
Retail E-commerce Industry
“Integrate with e-commerce CRM platforms so that SmartRobot and SmartBC can assist with consumer concerns such as product recommendations, product inquiries, order records, shipment status, and more.
- 24/7 All-day customer service
- Product recommendations
- Order information and tracking
- Appointment for in-store services
- Member management/personalized services
- Promotions/event notifications
![Retail E-commerce - OB Select](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_零售電商業-OB嚴選.png)
![Retail E-commerce - Intelligent customer service for all](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_零售電商業-全家智能客服.png)
![Public Government Sector - Taipei City Government](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_公家政府業-台北市政府.png)
Public Government Sector
Building a 24/7 non-stop citizen service, online automation of convenience services, and constantly updated government information to enhance public satisfaction.
- 24/7 All-day uninterrupted customer service
- Multi-channel service
- Convenience services
- Policy/legal knowledge
- Event announcements
- System integration service notifications
Education Curriculum Sector
Online access to academic knowledge, life skills, and essential content. Services include viewing course schedules, online course reservations, tracking learning progress, and assignment statuses. Additionally, the development of indispensable companion reading robots for the learning journey.
- 24/7 Customer Service
- Multi-channel Service
- Article/Knowledge Sharing
- Course/Teacher Information
- Course/Seminar Registration
- Personalized Services for Students
- Tracking Student Learning Progress
![Taipei Metro Life Praise (I)](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_旅遊運輸業-台北捷運生活讚.png)
![Taipei Metro Life Praise (II)](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_旅遊運輸業-台北捷運生活讚2.png)
![EVA Air Intelligent Customer Service](https://wwwnew.intumit.com/wp-content/uploads/Intumit_byIndustry_旅遊運輸業-長榮航空智能客服.png)
Travel, Tourism, and Transportation Industry
Essential information for travelers such as travel planning, transportation connections, ticket booking, ticket retrieval, etc. Implementation of professional travel robots to provide travelers with the most needed services anytime, anywhere.
- 24/7 Customer Service
- Multi-channel Service
- Multilingual Support
- Transportation Planning/Ticket Usage
- Travel Planning/Recommendations
- Transport/Activity Ticket Booking
- Passenger Assistance/Emergency Rescue
Highest Market Share, Largest User Base
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