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Enhancing customer service experiences

Exploring innovative services through the integration of generative language models

Conversational AI platform

SmartRobot’s conversational AI platform is built using the Microsoft Azure AI platform, supporting integration with Knowledge Management (KM) systems, Computer-Telephone Integration (CTI), Interactive Voice Response (IVR), Customer Relationship Management (CRM) systems, and Microsoft Cognitive Services for omnichannel AI customer service integration, aiming to help businesses achieve exceptional 24/7 360-degree customer experiences.

Creating training data doesn’t have to be complicated. With our advanced Generative AI tools, users can build data contents quickly and tailor them to the users specific needs. Need to convert everything into another language? With one click, we can make that happen as well!

Need to adjust how your answers sound? With a single click, we can let you switch the tone from friendly and casual, to professional and formal, or even playful, cartoonish styled characters which kids may be inspired to.

Our unique system also automatically generates answers for preset needs, and or if you don’t have a Q&A set and ready yet, our system can automatically organize a Q&A list from files to lessen the time and cost.

Knowledge
Management Systems (KM)

Interactive
Voice Response (IVR)

Computer-Telephone
Integration (CTI)

Customer Relationship
Management (CRM)

Features

Executes complex conversations

We use advanced neural systems and NLP to help businesses understand user inquiries. By integrating TTS and STT recognition, we offer effective solutions, boosting customer satisfaction.

24/7 uninterrupted robot consultants

24-hour AI chatbots offer real-time consultations. Businesses can design brand-aligned chatbots that use knowledge bases and machine learning for precise, effective answers.

Rich data infrastructure

Built on Microsoft Azure, integrates with KM, CTI, IVR, CRM, and Microsoft Cognitive Services for omnichannel customer service; and servicing over 650 clients.

Omnichannel service

SmartRobot’s AI platform enables businesses to provide conversational AI services across websites, social media (FB Messenger, LINE, WeChat, WhatsApp, Teams), apps, and smart speakers.

Conversational Commerce

Assisting businesses in designing highly interactive dialogue scripts for providing users with personalized services. Enables users to complete applications, registrations, approvals, inquiries, and other services.

Integration and Interconnection

Utilizizing understandable and interactive approaches for complex and serious service content by integrating and interconnecting wth various platforms.