Intumit named as Cool Vendors in Analytics, Greater China, 2017 by Gartner

Intumit, the provider of Artificial Intelligence-powered Virtual Customer Assistant(VCA), has been included in the list of “Cool Vendors” in the “Cool Vendors in Analytics, Greater China 2017” report by Gartner, Inc.

Intumit, the provider of Artificial Intelligence-powered Virtual Customer Assistant(VCA), has been included in the list of “Cool Vendors” in the “Cool Vendors in Analytics,Greater China 2017” report by Gartner, Inc.

In Gartner report, “With a rapidly growing digital economy and the big data this entails, analytics technologies will be at the core of China’s future innovation.”

Based on natural language processing technology, semantic analysis, and artificial intelligence, SmartRobot is an enterprise-class VCA solution with solid customer base and proven business value. It can quickly integrate with customer’s Q&A database as well as the existing IT systems such as CTI,IVR and CRM, which were widely used in call centers. The flexibility for integration is a necessity for enterprises considering a chatbot solution to drive innovative customer engagement experience. On the other hand, SmartRobot is powering an omni-channel dialogue interaction for enterprise and their customers through web, mobile apps, SNS platform such as Line or Facebook, digital signage and humanoid robots. With the dialogue data accumulated, SmartRobot can learn to identify end user’s characteristics, such as gender, age, and intention of invest, and then provide marketing activities accordingly such as promotion plans or portfolio suggestions. Mainly used in customer service and sales marketing for some of the largest banks and financial institutes in Taiwan for now, the next wave of adoption requirement will be from governments, telecom, retail, e-commerce, and delivery sectors. Also, the application of SmartRobot will be extended to employee engagement, which empowers a smart workplace and facilitate the communication efficiency in any business. Furthermore, the market penetration will expand to China and Japan.

Intumit believes the inclusion in the Cool Vendor report by Gartner validates its mission to use cutting-edge AI technologies to revolutionize engagement in omni-channel dialogue experience.


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Source: Gartner “Cool Vendors in Analytics, Greater China 2017” by Melody Chien, CK Lu, and Peter Liu, May 31, 2017.


Intumit, Inc. is the leading artificial intelligence provider with more than 500 customers in Greater China area. Powered by self-developed core technologies like natural language processing, text mining, information extraction and deep learning, Intumit offers various AI solutions which can help enterprise customers extract business value from massive unstructured data. Intumit, established by a group of young software entrepreneurs from National Taiwan University in 1999. The company has won numerous awards, including being named as a 2017 Gartner Cool Vendor, a 2016 Taiwan SME Innovation Award Winner, a 2014 APICTA Award participant, and a 2009 The Asian Banker Best Call Centre Project Award vendor. The company has offices in Beijing and Taipei and is developing a distribution channel partner network in Greater China and Japan. For more information on the company, please visit us at